Last Updated: March 3, 2019
I. Collection of Information
Information You Provide to Us
We collect information you provide directly to us via your access or use of the Services. For example, we collect information when you create an account, interact with other users, request customer support, sign up to receive newsletters, participate in surveys or otherwise communicate with us. The types of information we may collect include your username, password, email address and any other information you choose to provide.
Information We Collect Automatically When You Use the Services
When you access or use our Services, in addition to information that you provide directly to us, we also automatically collect certain other information about you, including:
- Usage Information: We collect information about your use of our Services, including gaming service ID, levels completed, game scores, time spent using our Services, and other game play information.
- Log Information: We log information about your use of our Services, including your browser type and language, access times, pages viewed, your IP address and the website you visited before navigating to our Services.
- Hardware Information: We collect information about the computer or device you use to access our Services, including the hardware model, operating system and version, browser mobile network information, list of other ZIGZA mobile applications installed on the device, MAC address, IP address, International Mobile Equipment Identity (“IMEI”) number and other unique device identifiers made available by the operating system of your device.
- Location Information: We may collect information regarding the geographic location of your device each time you use the Services as provided on iOS or Android platforms, to the extent the setting on your device allowed such geographical location information to be collected. You may opt-out of such collection of your geographic location information by changing the settings on your device. Your location information is stored for the period specified in the Services before collection.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information about your experience with the Services, and this may include sending cookies to your computer or mobile device. “Cookies” are small data files stored on your computer hard drive or in device memory that help us to improve our Services and your experience, as well as allow us to see which areas and features of our Services are popular with our users and to count visits.
Information We Collect From Other Sources
We may also obtain information from other third party sources as far as it is necessary to perform our Services, and combine that with information we collect through our Services either directly as provided from you or automatically via your use and/or access. For instance, we may collect game ranking and achievement status from your console or mobile operating system game center application. Additionally, when you complete in-app purchases related to the Services, we may collect information about you from the provider of your device operating system when they process the in-app purchases on our behalf. Please note that we do not receive your payment method information from these operating system providers. In all other cases, we will ask you to authorize us to collect, store, and use your personal information from third parties.
II. Use of Information
We only collect, store and use your information if you have consented to it or, to the extent that it is necessary (i) for the performance of your agreement with us; (ii) to comply with our legal obligations; or (iii) for the purpose of our legitimate interests, including operating, evaluating and improving our global business. We have carefully balanced our legitimate business interests against your data protection rights. Please contact us using the contact details provided below if you have questions on this balancing of interests.
We (or a third party data processor acting upon our instruction) may collect, store and use information about you for the following purposes, for the periods necessary to achieve such purposes:
- Provide, maintain and improve our Services;
- Provide and deliver the products and services you request, process transactions and send you related information;
- Register you for an account on our Services and assist in the management of your account
- Respond to your comments, questions and requests and provide customer service;
- Send you technical notices, updates, security alerts and support and administrative messages;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by ZIGZA and our other business partners, and provide news, information and other marketing materials that we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with our Services;
- Process and deliver contest entries and rewards promoted by ZIGZA;
- Personalize and improve the Services and provide in-Service advertisements, content or features that match user profiles or interests;
- Link or combine with information we collect from other third parties to help understand your needs and provide you with better service;
- Detect, investigate and/or prevent fraudulent, unauthorized or illegal activity;
- For any other purpose required or authorized for us to comply with our legal and regulatory obligations; and
- For any other specific and clear purpose for which you provided the information.
III. Sharing of Information
- With our employees, affiliates, related companies, vendors, consultants and third party service providers who need access to such information to carry out work on our behalf (including, for example, payment processors, website hosting services, or information storage and processing service providers);
- In response to legal process or a request for information if disclosure is in accordance with, or as otherwise required by, any applicable law, rule, or regulation (including, for example government or regulatory bodies, law enforcement agencies, or competent courts of law);
- With law enforcement agencies, government authorities, third party service providers and professional advisors (such as legal counsel) if we have reasonable grounds to believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of ZIGZA, our users or others;
- In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
- With your consent or at your direction.
IV. Advertising and Analytics Services Provided by Others
We may allow other third parties to provide analytics services on our behalf and to serve advertisements within our Services. These entities may use technologies to automatically collect information about your device and your use of our Services, including IP address, device ID, time spent on pages within our Services, and links clicked within our Services. This information may be used by us and others to, among other things, maintain, improve, and analyze the functioning of our Services and deliver contextual or targeted advertising that may be of interest to you. The use of your information by these third parties is covered by their respective privacy policies, and we do not control and are not responsible for the privacy practices of such third parties.
Some of our Services will, with your prior consent, combine game play and analytic information with information collected from other ZigZaGame Inc. games, games from our group companies, and other third party sources to analyze game and monetization trends, create profiles of categories of players, create new games and services, and perform other analytics. We also use certain information collected through our games for advertisement targeting outside of the game. This includes creating profiles of types of players by combining your data with information from our advertising partners, providing the data to our ad agencies and ad platforms to target advertisements of our (and our group company) games and services to you outside of this game, and otherwise performing advertising analytics and performance metrics.
V. Social Sharing Feature
The Services may offer social sharing features or other tools, which let you share actions or link the Services with social media. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social media platform. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the social media platforms. Please note that we do not control and are not responsible for the privacy practices of such social media platforms.
We take reasonable technical and organizational measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no transmission over the internet can ever be guaranteed secure so we cannot guarantee the security of any personal information that you transfer over the internet to us.
VII. Storing and deleting data
VIII. International Transfers
IX. Third Party Sites
X. Push Notifications/Alerts
ZIGZA may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device. ZIGZA will send push notifications or alerts with promotional content only after your prior opt-in to receiving such messages on your device.
XI. Data Protection Rights
You, and your legal guardian if you are a minor, may be able to exercise certain data protection rights under applicable law. Your rights under applicable law may include:
- Access to the personal information we process about you as well as the right to data portability,
- The right to have personal information corrected or erased,
- The right to restrict the processing of your personal information,
- The right to withdraw your consent at any time for consent we have obtained from you, although this will not affect the lawfulness of the processing prior to the withdrawal.
- You have also have the right to object, at any time, to the processing of your personal information which is based on ZIGZAS’s legitimate interests.
- Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including for profiling purposes to the extent that it is related to direct marketing. If you object to processing for direct marketing purposes, we will no longer process your personal information for such purposes. In that case we may still send you transactional or relationship messages, but only about our ongoing business relations.
To exercise these rights, you should make a request using our contact details set out below. If you are not satisfied with the way we handle your request, you may lodge a complaint with a supervisory authority in your country of residence.
If you refuse to provide your personal information or request we delete or cease collecting your personal information, you may not be able to use all or some parts of our Services.
Attn: Personal Information Matters
NT Building 11F
Shinagawa-ku, Tokyo 140-0014